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- This article applies to version : 9.0
- This article applies to All OS
I am receiving an error message that says, "Virgin Media Security was unable to load a required security driver [PKT] / [SKT]"

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Problem: I am receiving an error message that says, "Virgin Media Security was unable to load a required security driver [PKT] / [SKT]"

Solution: Use the Diagnostic Utility to reinstall the driver then restart Virgin Media Security.

  1. Click Start and then Programs or All Programs
  2. Select the Virgin Media Security folder and then click Diagnostic Utility.
  3. A message will appear asking the user to make sure the computer is connected to the Internet before continuing. Click OK.
  4. Click Next. All diagnostic tests will be performed automatically.
  5. A message will appear to inform the user whether or not there is a problem. Click OK to close the message.
  6. Click Perform Repairs on the left-hand side of the page, select Reinstall drivers and click OK.  
  7. When the repair is complete, restart Virgin Media Security.


 


Date Revised:
07-Sep-11

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