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- This article applies to version : 9.0
- This article applies to the following OS : Windows 7, Windows Vista, Windows XP
I receive an error that says: "Anti-Virus could not start" What should I do?

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Problem: I receive an error that says: "Anti-Virus could not start" What should I  do?

Solution: Reinstall the Anti-Virus engine.

  1. Click Start and then Programs or All Programs.
  2. Select the Virgin Media Security folder and then click Diagnostic Utility.
  3. A message will appear asking the user to make sure the computer is connected to the Internet before continuing. Click OK.
  4. Click Next. All diagnostic tests will be performed automatically.
  5. A message will appear to inform the user whether or not there is a problem. Click OK to close the message.
  6. Click Perform Repairs on the left-hand side of the page, select Reinstall anti-malware and click OK.
  7. When the repair is completed follow the instructions to restart your computer.

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