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- This article applies to version : 10.0
- This article applies to the following OS : Windows 7, Windows Vista, Windows XP
I cannot enable the Web Reputation Service. How can I fix that?

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Question: I cannot enable the Web Reputation Service. How can I fix that?

Answer:

There is a HotFix available to resolve this issue. However, before running the hotfix, make sure that the Browser add-ons are enabled.

If the add-ons within the Browser are enabled and the Web reputation Service still will not enable, then:

  1. Shut down the Virgin Media Security.
  2. Download this HotFix .
  3. Run the HotFix
  4. Reboot the PC.
  5. Retest, you should be able to turn on the Web Reputation Service now.

Date Revised:
30-Mar-12

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